Frequently Asked Questions

Fabrics & Materials

What fabrics do you use?

We work with a range of premium fabrics including georgette, chiffon, crepe, raw silk, velvet, net, and chanderi. Each piece is crafted to be comfortable, elegant, and celebration-ready. The fabric details for each product are mentioned on the individual product page.

Do your fabrics have embroidery?

Yes! Many of our pieces feature traditional hand embroidery including zari, sequin, and thread embroidery, blended with modern cuts and silhouettes. Embellishment details are listed on each product page.

Will the colour look exactly like the photos?

We do our best to represent colours accurately. However, slight variations may occur due to screen settings and lighting during photography. Such variations are not considered defects. For colour-critical orders, feel free to contact us before purchasing.

Sizing

How do I find my size?

Each product page includes a size guide with measurements for bust, waist, and hip. We recommend measuring yourself and comparing with our size chart before ordering. If you’re between sizes or need help, please contact us — we’re happy to guide you.

Do you offer customisation for size?

Yes, we offer stitching and size customisation on select products. Look for the customisation option on the product page, or reach out to us before placing your order to confirm availability.

Customisation

What types of customisation do you offer?

We offer size customisation, stitching to measurements, and select design modifications on eligible products. Please contact us with your requirements before placing your order.

Can I cancel a customised order?

No. Customised orders are non-cancellable and non-refundable once stitching has begun. Please confirm all details carefully before placing a customised order.

Delivery

How long does delivery take?

Orders are dispatched within 1 to 3 business days. Delivery typically takes 4 to 8 business days after dispatch, depending on your location. Remote areas may take slightly longer.

Will I receive tracking information?

Yes! Once your order is dispatched, you’ll receive tracking details via email, SMS, and/or WhatsApp.

How do I track my order?

You’ll receive a tracking link via SMS or WhatsApp once your order ships from our Surat facility.

What if my order is delayed?

While we work with reliable courier partners, occasional delays can occur due to factors beyond our control. You can track your order using the details we send you and contact the courier directly. If you need further assistance, please reach out to us.

Payments & Cancellations

What payment methods do you accept?

UPI, credit and debit cards, netbanking, and Cash on Delivery on eligible orders.

Can I cancel my order?

Orders can be cancelled before dispatch. Customized or made-to-measure pieces cannot be cancelled once stitching begins.

Returns & Exchanges

Can I exchange a sale item?

Sale items are final sale and are not eligible for exchange or return. Please check the product details carefully before purchasing a sale item.

How do I request an exchange?

Exchange requests must be raised within 7 days of delivery. Items must be unused, unwashed, and have all original tags intact. Please visit our Return & Exchange Policy page for full details, or contact us to initiate a request.

What if I receive a damaged or wrong item?

Please record an unboxing video when opening your package and take photos of the issue. Contact us within 24 hours of delivery with the evidence, and we will arrange a free replacement or refund.