Refund policy

At Gold Lady, we take pride in the quality and craftsmanship of every product we offer. We carefully inspect our products before dispatch. Please read the following Return, Exchange, and Refund Policy carefully before placing your order.

General Return Policy

We do not offer returns or refunds on purchased products under normal circumstances.

We provide:

  • Exchange for size-related issues, subject to availability.
  • Exchange for design preference, subject to availability.
  • Returns/refunds only in cases where the wrong product has been delivered or the product has a manufacturing defect or damage.

Exchange Policy

Customers may request an exchange within 48 hours of product delivery.

Exchange Eligibility Conditions

To be eligible for an exchange:

  • The product must be unused and unworn.
  • The product must be unwashed and unaltered.
  • The product must be returned in its original packaging.
  • All original tags must be attached.
  • The customer must provide the invoice/order details or proof of purchase.
  • The exchange request must be raised within 48 hours of delivery.

Once the returned product is received and inspected, the exchange will be processed after confirming that all eligibility conditions are satisfied.

Size or Design Exchange

Exchange for size issues or design preference is subject to product availability.

If the requested size or design is unavailable, Gold Lady may provide an alternative option, store credit, or refund where applicable.

Return Policy – Defective or Wrong Product Only

Returns will be accepted only in the following circumstances:

  • You have received a damaged or defective product.
  • You have received a wrong product.

Important – Unboxing Video Mandatory

A proper parcel unboxing video is mandatory for all claims involving a damaged, defective, or incorrect product.

The unboxing video should clearly show:

  • The unopened package.
  • The package opening process.
  • The product received.
  • Any visible damage, defect, or mismatch.

Customers must also provide clear photographs of the product and the issue.

Claims submitted without a valid unboxing video may not be accepted.

Damaged or Wrong Product Claims

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery through our Contact Us page or WhatsApp.

Please provide:

  • Order number.
  • Unboxing video.
  • Clear photographs of the product.
  • A brief description of the issue.

After reviewing the claim, Gold Lady will determine whether the product qualifies for a replacement, exchange, or refund.

Refund Policy

Refunds will only be processed when:

  • The correct replacement/exchange product is unavailable; or
  • A return for a defective, damaged, or wrong product has been approved.

Approved refunds will be initiated within 7 working days after the returned product has been received and inspected.

The refund will be credited to the original payment method or provided as store credit, as applicable.

Shipping charges are non-refundable.

Pickup / Shipping Charges

Customers may self-ship the product to Gold Lady for an exchange or approved return.

If you require pickup assistance, Gold Lady can arrange a reverse pickup at an additional charge of ₹250, where pickup service is available.

The applicable pickup/shipping charges may be deducted from the refund or collected separately, as applicable.

Non-Eligible Items

The following products are not eligible for return or exchange:

  • Sale, discounted, or offer products.
  • Customised, stitched, altered, or personalised products.
  • Products that have been used, worn, washed, altered, or damaged after delivery.
  • International orders.
  • Products without their original tags or packaging.
  • Products for which the exchange/return request is raised after 48 hours of delivery.
  • Products returned without the required order details or proof of purchase.
  • Defective or wrong-product claims submitted without a proper unboxing video, where such proof is required.

Colour Disclaimer

We make every effort to display product colours as accurately as possible on our website. However, slight variations in colour may occur due to:

  • Screen and display settings.
  • Lighting conditions during photography.
  • Device display calibration.
  • Differences between individual screens and devices.

Minor colour variations that occur due to these factors will not be considered a product defect and will not qualify for a return or exchange.

How to Initiate an Exchange or Return

To initiate an exchange or an eligible return:

  1. Contact us through our Contact Us page or WhatsApp.
  2. Provide your order number and reason for the request.
  3. For damaged, defective, or wrong products, provide the required unboxing video and photographs.
  4. Our team will review your request and guide you through the next steps.
  5. If approved, please follow the return/pickup instructions provided by our team.

Gold Lady reserves the right to review and verify each return or exchange request before approving it.